You need to create a great Employee Experience to reduce employee turnover, increase retention and boost productivity. Read our 3 tips for designing the employee experience.
What is Employee Experience?
First of all, what exactly is Employee Experience – and how does it differ from engagement? Employee Experience affects the entire employee lifecycle from onboarding to offboarding and even when employees become your alumni. Here’s how Employee Experience (EX) is defined by Jacob Morgan, author of The Employee Experience Advantage:
“This is how employees feel when they are inside of an organization, the vibe that they get, the organizational structure, leadership style, compensation and benefits, and so on.”
“Anything that can be seen, heard, touched, and tasted like desks, chairs, art, and meals. This is crucial because employees spend most of their time inside the organization so it should have a positive effect.”
“The tools an employee needs to do their job, including user interface, mobile devices and computers. An organization should provide relevant and modern tools that allow employees to get their job done.”
“Culture tells us what to do when the CEO isn’t in the room, which is of course most of the time.” – Frances Frei & Anne Morriss, Harvard Business Review
3 Tips to Designing the Employee Experience Journey
Find out what your Employee Experience is by collecting feedback from your people through regular Pulse or Real-Time Surveys. What makes you unique? Look at your values. Are they authentic or are they just catchy phrases on your careers website?
Analyse the top areas you’re performing well in and where you need to improve. Learn from employees and gather data from external sources like Glassdoor to redesign your employee experience. Continue to gather and monitor feedback.
Create an Action Plan
Create a strategic action plan and involve employees in making changes. Continuously monitor and redesign employee experience based on changing workplace needs. Use a tool that gives you real-time data instead of annual surveys.